Tokai Residents' Association - Home and Latest News



The Tokai Residents' Association (TRA) website acts only as a community service to inform residents of local matters and events and to post items, products or services that may be of general interest to residents. The appearance of these items, products or services does not in any way imply that the TRA supports, recommends or endorses the contents of any item, or any particular product or service, whether specifically or generally that may be found on the website. The TRA reserves the right at all times to refuse items, products or services for publication and to withdraw a posted item at any time.



The City of Cape Town's website page Load-Shedding Stages and Schedules is updated daily. 

Most of Tokai falls into Area 8 except for the eastern most part of the suburb (close to the M3) which falls into Area 11

Help to reduce the electricity load and risk of load-shedding by switching off all non-essential appliances, including your geyser and pool pump, where possible. Visit for more information.


The TRA is looking for volunteers to assist in the portfolios of Secretary and Planning.  If any Tokai resident is willing to volunteer a couple of hours per week to help in these capacities, please send an e-mail to 

LEVEL 3 WATER RESTRICTIONS are effective from 1 December 2018 until further notice.

These include (but are not limited to):

  • An increase in the personal water use limit from 70 to 105  litres per person per day
  • A resetting of the overall city water useage target from 500 million to 650 million litres per day
  • Watering with municipal drinking water using a bucket or watering can is allowed on Tuesdays, Thursdays and Saturdays before 09:00 or after 18:00 for a maximum of one hour per day per property. 
City  of Cape Town: Think Water including Tariffs, FAQs, Tools, Alternative Water Sources, Waterborne Diseases, etc.

LEVEL 6B WATER RESTRICTIONS were introduced on 1 February 2018 and included:

  • A daily limit of 50 litres or less per person whether at home, work, school or elsewhere
  • Outdoor usage of boreholes is strongly discouraged.
  • Useage for irrigation purposes will be limited to a maximum of one hour only on Tuesdays and Saturdays before 09.00 and after 18.00 hrs.
  • Borehole/wellpoint water use must be metered and all users are required to keep records and have these available for inspection.
  • Residential units using excessive amounts of water will be fined or have water management devices installed on their properties.  (These cost approx R5000!)
  • Flushing toilets (e.g. manually using a bucket) with greywater, rainwater or other non-drinking water encouraged.
  • Hosing down of paved surfaces with municipal drinking water is illegal.
  • Irrigation of watering with municipal drinking water is illegal.
  • No use of portable play pools.
  • Washing of vehicles, trailers, caravans or boats with municipal drinking water is illegal.
  • Filling/topping up of private swimming pools with municipal drinking water is illegal.
  • Water features may not use municipal drinking water.
  • All residents are strongly encouraged to install water efficient parts, fittings and technologies to minimise water water use at all taps, showerheads and other plumbing mechanisms.
For further information on the water crisis, we strongly recommend the following links from the CoCT website.  Please click on:
Customers should note that water pressure may be reduced to limit water leaks and that slight changes in water taste and clarity may occur due to low dam levels. 

RECYCLING Plastic Water Bottles:

All sizes of water bottles bought from supermarkets are recyclable.  Please do not include them in your general refuse collection on Wednesdays from where they will go to the landfill and create an environmental problem.

For local recycling facilities and CoCT depots close to Tokai, click here: Waste and Recycling.

NEWSFLASH (23 Oct 2017) : Phase 1 of the City’s Critical Water Shortages Disaster Plan started in October 2017 with Water Rationing.   Click here for Media Release.

All residents are reminded to:

  • Keep 5-10 litres of drinking water for the household during rationing.  Store in a cool, dark place away from light and dust.
  • Keep additional water for pets
  • Re-consider water usage during peak water usage times, eg shorter showers during off-peak times.
  • Ensure that all taps are closed when not in use to prevent flooding/damage when supply is restored.
  • When supply is restored, the water may appear to be cloudy from the pressure reduction exercise.  DO NOT WASTE THE INITIAL WATER - store it and use it for flushing.
  • NOTE: There may be a build up of air within the water system when supply is restored.
  • Use less toilet paper as this requires less water for flushing and prevent blockages.  (Consider changing to one-ply.)
  • Use Waterless Hand Sanitisers where possible.
  • Store excessive municipal water
  • Shower for more than a minute
  • Fall for 'chancers' and thieves who purport to be from the CoCT to install water efficient gadgets in private homes in order to gain access.
  • Do Not Drink: Borehole water, Spring water, River/Wetlands water, Greywater.
  • Do Not Flush: Sea water

Report water issues and offences:

Help save water by reporting water issues (e.g. burst pipes or faulty meters) and Water Restriction offences:

Call:         0860 103 089 (choose option 2: water related faults)

SMS:       31373 (max of 160 characters)

WhatsApp:  063 407 3699 


Online through the CoCT Service Requests tool.

In terms of the CoCT Water By-Law, people who contravene water restrictions could be issued with a fine.  Repeat offenders may be summonsed and prosecuted.

Borehole and Well-point Users:

·         All boreholes and well-points must be registered with the CoCT and the official CoCT signage must be displayed and clearly visible.  Self-designed signs are not acceptable.  The official CoCT sign is white, has red writing on it and the registration number is black.    

·         If sinking a new borehole or well-point, an application must be applied for 14 days before installation and then registered with the CoCT (as above) after installation.

Borehole/well-point water must be used efficiently to avoid wastage and evaporation.  Borehole/well-point users are strongly encouraged to follow the same watering times as applicable to drinking water use above.

Grey Water, Spring Water or Rain Water harvesting:

Appropriate signage is required for irrigation using grey water re-use, spring water or rain water harvesting.  You are encouraged to download, print and laminate the City of Cape Town non-potable water sign.  This should be printed A4 landscape.  Please note this sign should not be used for borehole and well-point water use.  Boreholes and well-points must be registered as detailed above.

"Let's save water - while there's still water to save".


Regular updates will posted on the Tokai Fibre Facebook page:

Link Africa and Frogfoot presentations are now included in the 'Information Guide'.  To register interest or queries: 

CITY OF CAPE TOWN SERVICE REQUESTS (eg potholes, dumping, burst pipes, street lighting, etc)

Customer Call Centre contact details:
Telephone:  0860 103 089

Bergvliet Primary School has now opened recycling facilities behind the school in Alphen Way.  All CLEAN recyclable materials taken.  Mon,Tue,Thu, Fri: 7am-2.30pm, Sat: 7am-1.30pm, CLOSED WEDNESDAYS!

For other local recycling facilities: Click here

 February 2017 Newsletter now available -  Click here to read  
August 2017 Newsletter now available - Click here to read