Contact Details
City of Cape Town Service Requests (eg pot holes, dumping, burst pipes, street lighting, etc )
https://www.capetown.gov.za/en/ServiceRequests/Pages/default.aspx
Log in details on the Service Request Page and this will allow all service requests to be entered into their system immediately. It also allows our Ward Councillor to track all requests to ensure that the appropriate action is taken. This system does work and we encourage all residents to make use of it to report any issue which the city council needs to address.
Use of the above website provides better ability to track registered service requests but additional contact details are:
Tel: 0860 103 089 E-mail: contact.Us@capetown.gov.za
The City’s 24/7 Transport Information Centre (TIC)
https://www.capetown.gov.za/EN/TRAVELSMART/Pages/TransportInformationCentre.aspx
Tel (Toll-Free): 0800 65 64 63 (24 hours, 7 days a week)
E-mail: transport.info@capetown.gov.za Fax: 086 576 0278
This centre provides residents with information on all aspects of public transport in Cape Town (My CiTi, Metrorail, Golden Arrow Bus Services, taxis, parking, routes, ticket prices and outlets, etc). It also logs calls relating to roads, stormwater maintenance, traffic signal faults and other public transport related matters.
Other City of Cape Town Useful Contacts
https://www.capetown.gov.za/en/contact/Pages/default.aspx
Safety and Security
Emergency (Police/Fire/Ambulance/Traffic 107
Emergency (from cell phone) 021 480 7700
Constantiaberg Neighbourhood Watch Control Room (for suspicious activity in TNCW area) 086 000 2669
Kirstenhof Police Station 021 701 2426
SAPS 10111
Metro Police Control Room 021 596 1999
Fire And Rescue 021 590 1900
Fires (Mountain) and Flooding 021 975 4700
Mountain Rescue 021 937 0300
Child Line 0800 055 555
Woman Abuse Helpline 0800 150 150
ADT Security 086 12 12 300
Chubb 086 102 1911
Premier Patrols 021 702 2772
Mountain Men 021 700 3120
Medical
Ambulance 10177
Constantiaberg 24hr Emergency 021 799 2196
Tokai Medi Cross 021 715 7063
Poisons Information Helpline 0861 555 777 (Tygerberg and Red Cross War Memorial Children’s Hospitals)
Red Cross Children’s Hospital 021 658 5111
Cape Town Drug Counselling Centre 021 447 8026
Alcoholics Anonymous 021 592 5047
Environment
Air Pollution 021 930 4821
Bees - Hannes Mouton 021 715 4304
Bees - Soetvlei Bee & Wasp Remover - Lawrence Woollam 021-762-8816 or 082-898-3835
Dog Control 021 447 2305
Environmental Health (Food / Noise / Pest Control): 0860 103 089
(Wynberg Environmental Health Office, Lower Maynard Road, Wynberg. Tel: 021 400 2767; and Lakeside Environmental Health Office, 1 Bogey Road, Lakeside. Tel: 021 444 1654. Office Hours: 08.00 to 16.00 hrs.
Illegal Dumping Medical Waste: 0860 103 089
Illegal Dumping: If You Have Car Registration and can identify him/her: 021 444 6231/ 021 444 6224 / 021 444 6223
Illegal Dumping – If You Do Not Know Who Dumped: 086 010 3089
Missing Drain Covers 021 425 3310
Mowing – Eugene Rayners 021 701 1233/4
Noise Control: 0860 103 089
Potholes -- phone Julie and state where the pothole is and get a reference number 021 700 2506
Public Transport Timetables 080 065 6463
Recycling & Rubble: City of Cape Town Waste Drop-off Sites 021 442 8136 or 0860 103 089
Rubble: 021 788 1361or 021 788 8821
Septic Tanks: 021 703 8178
Service Delivery Complaints: 0860 103 089
Snakes: Do not kill them - seek assistance
SPCA Inspectorate division 021 700 4158/59 or 083 326 1604(a/h)
Alternatively contact a registered snake catcher
Cape Snake Conservation: Removal
Grant Smith (South & CBD) 084 328 1001
Elroy Arendse (South, CBD, Kuilsriver) 082 616 0090
Vard Aman (South & CBD) 082 539 4452
SPCA – Southern Suburbs 021 700 4140
Street Cleaning 021 788 1361
Street Lighting 080 022 0440
Taxi Complaints – Mr Brenner 072 340 0442
Traffic Signal Faults 086 076 5423
Vagrants And Squatters 021 761 5071 or 021 761 3923
Water Pollution 080 022 5669
