Help Desk

 Contact Details

City of Cape Town Service Requests (eg pot holes, dumping, burst pipes, street lighting, etc )

https://www.capetown.gov.za/en/ServiceRequests/Pages/default.aspx

Log in details on the Service Request Page and this will allow all service requests to be entered into their system immediately. It also allows our Ward Councillor to track all requests to ensure that the appropriate action is taken. This system does work and we encourage all residents to make use of it to report any issue which the city council needs to address.
Use of the above website provides better ability to track registered service requests but additional contact details are:

Tel: 0860 103 089 E-mail: contact.Us@capetown.gov.za

The City’s 24/7 Transport Information Centre (TIC)

https://www.capetown.gov.za/EN/TRAVELSMART/Pages/TransportInformationCentre.aspx

Tel (Toll-Free): 0800 65 64 63 (24 hours, 7 days a week)

E-mail: transport.info@capetown.gov.za   Fax: 086 576 0278

This centre provides residents with information on all aspects of public transport in Cape Town (My CiTi, Metrorail, Golden Arrow Bus Services, taxis, parking, routes, ticket prices and outlets, etc). It also logs calls relating to roads, stormwater maintenance, traffic signal faults and other public transport related matters.

Other City of Cape Town Useful Contacts

https://www.capetown.gov.za/en/contact/Pages/default.aspx

Safety and Security

Emergency (Police/Fire/Ambulance/Traffic 107 

Emergency (from cell phone) 021 480 7700

Constantiaberg Neighbourhood Watch  Control Room (for suspicious activity in TNCW area)   086 000 2669

Kirstenhof Police Station 021 701 2426

SAPS 10111

Metro Police Control Room 021 596 1999

Fire And Rescue 021 590 1900

Fires (Mountain) and Flooding 021 975 4700

Mountain Rescue 021 937 0300

Child Line 0800 055 555

Woman Abuse Helpline 0800 150 150

ADT Security 086 12 12 300

Chubb 086 102 1911

Premier Patrols 021 702 2772

Mountain Men 021 700 3120

Medical

Ambulance 10177

Constantiaberg 24hr Emergency 021 799 2196

Tokai Medi Cross 021 715 7063

Poisons Information Helpline  0861 555 777 (Tygerberg and Red Cross War Memorial Children’s Hospitals)

Red Cross Children’s Hospital 021 658 5111

Cape Town Drug Counselling Centre 021 447 8026

Alcoholics Anonymous 021 592 5047

Environment

Air Pollution 021 930 4821

Bees - Hannes Mouton 021 715 4304

Bees - Soetvlei Bee & Wasp Remover - Lawrence Woollam 021-762-8816 or 082-898-3835

Dog Control 021 447 2305

Environmental Health (Food / Noise / Pest Control) 021 400 4290

Illegal Dumping Medical Waste 021 400 4290

Illegal Dumping – If You Have Car Reg. 021 400 6157

Illegal Dumping – If You Do Not Know Who Dumped 086 010 3089

Missing Drain Covers 021 425 3310

Mowing – Eugene Rayners 021 701 1233/4

Noise Control 021 400 4290

Potholes -- phone Julie and state where the 
pothole is and get a reference number 021 700 2506

Public Transport Timetables 080 065 6463

Recycling & Rubble: City of Cape Town Waste Drop-off Sites 021 442 8136 or 0860 103089

Rubble 021 788 1361or 021 788 8821

Septic Tanks 021 703 8178

Service Delivery Complaints 086 010 3089

Snakes: Do not kill them - seek assistance

SPCA Inspectorate division 021 700 4158/59 or 083 326 1604(a/h)

Alternatively contact a registered snake catcher

Cape Snake Conservation: Removal
    Grant Smith (South & CBD) 084 328 1001
    Elroy Arendse (South, CBD, Kuilsriver) 082 616 0090
    Vard Aman (South & CBD) 082 539 4452


SPCA – Southern Suburbs 021 700 4140

Street Cleaning 021 788 1361

Street Lighting 080 022 0440

Taxi Complaints – Mr Brenner 072 340 0442

Traffic Signal Faults 086 076 5423

Vagrants And Squatters 021 761 5071 or 021 761 3923

Water Pollution 080 022 5669